Last updated: 16 September 2026
This privacy policy explains how Tomras Road Markings Ltd collects, uses and protects personal information when you contact us, request a quotation, become a customer or use this website.
1. Who we are
Tomras Road Markings Ltd is the controller of the personal information described in this policy.
Trading address: Shelton Lodge Farm, Longhedge Lane, Newark, NG23 5JJ
Registered office: 26 Broughton Drive, Newark, England, NG24 4PX
Company number: 14921392
Email: info@tomras.co.uk
Telephone: 01636 362701
2. Information we collect
We may collect your name, business name, postal or site address, email address, telephone number, project details, correspondence, quotation and contract information, payment and invoice records, photographs or plans you provide, and technical information generated when you use our website. Contact-form enquiries may be delivered by email and stored securely within our website system.
3. How we use your information
We use personal information to respond to enquiries; prepare quotations; plan, deliver and record contracted work; communicate about projects; issue invoices and manage payments; maintain safety, quality and environmental records; manage complaints or legal claims; improve our services and website; and comply with legal, tax and regulatory obligations.
4. Lawful bases
Depending on the circumstances, we process information because it is necessary to take steps before entering into a contract, perform a contract, comply with a legal obligation, pursue our legitimate interests in operating and improving our business, or because you have given consent. You may withdraw consent at any time where consent is the lawful basis.
5. Sharing information
We may share relevant information with trusted service providers such as website hosting and support providers, email and IT suppliers, accountants, insurers, professional advisers, payment providers and carefully selected subcontractors involved in a project. We may also disclose information where required by law, a regulator or a court. We do not sell personal information.
6. Cookies and website services
Our website uses cookies and may use services including Google reCAPTCHA, Google Maps, Google Fonts and website analytics or advertising tools. Non-essential cookies are used only in accordance with your consent choices. Please read our Cookie Policy and use the “Manage consent” control to change your choices.
7. International transfers
Some technology providers may process information outside the United Kingdom. Where this happens, we require an appropriate legal safeguard, such as an adequacy regulation or approved contractual protections.
8. How long we keep information
We keep information only as long as reasonably necessary. General enquiries that do not lead to work are normally kept for up to 24 months. Contract, invoice and accounting records are normally kept for up to six years after the relevant financial year or contract ends. Safety, insurance, dispute or legal records may be retained longer where necessary to protect legal rights or meet an obligation.
9. Security
We use reasonable organisational and technical measures to protect personal information. No internet or email system is completely secure, so please do not send unnecessary sensitive information through the website contact form.
10. Your rights
Depending on the circumstances, you may have rights to access, correct or erase your information; restrict or object to processing; receive portable data; and withdraw consent. To exercise a right, contact us using the details above. We may need to verify your identity.
11. Complaints
Please contact us first so we can try to resolve any concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or by telephone on 0303 123 1113.
12. Changes to this policy
We may update this policy when our services, systems or legal obligations change. The latest version will always be published on this page.